Content Creator
About the role
Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and this is where you come in. We’re looking for a Support Agent to join our Fan Support team and delight fans and offer exceptional help. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of. About the role Our only customer is the fan. You’ll be talking directly to fans each and every day, resolving any issues they have with an event. Not only will you be a breath of fresh air to interact with, but you’ll be keeping our fans happy (important) and making sure they get to the show (very important). You’ll be Helping fans with pre and post-purchase issues Analysing and resolving complaints Exceeding fan expectations with your empathetic support Tracking proposed solutions and keeping fans in the loop Keeping up-to-date on all things DICE The first point of contact for operational queries
Benefits
Hours and Benefits Flexibility and availability on holidays and weekends will be required Flexible shift patterns, 5 days between Monday and Sunday Must be able to work between 6am - 11pm for 8 hour shifts in order to respond to different time zones
Requirements
You are Passionate, humble and talented A fan of music and culture An excellent oral and written communicator A creative problem-solver Actively responsible You need Proven experience in digital customer support or a similar role A track record of working in a high-volume environment Flexibility and availability, including holidays and weekends Experience in inspiring team members Fluency in English and Spanish is preferred, any other language is a bonus Understanding of Live Event space is a bonus
